Failure Investigation Assistant

The app and the consultancy service are different. Failure Investigation Assistant is an AI-assisted digital service. MTIS also provides a specialist-led, project-scoped Failure Investigation consultancy service. App-generated output is not a professional engineering opinion. Professional review is a separate paid service with a distinct, edited deliverable.

What the app reads, and what it does not. Evidence is drawn from the text in your documents — PDF on every tier, and plain-text, CSV, Word, Excel, PowerPoint and email files where your tier accepts them. Photographs are read separately, by an image step that records short, hedged descriptions of what is visible, such as features on a fracture surface or visible corrosion product. That step is deliberately narrow: it is not permitted to name a failure mode or a cause, it cannot judge absolute size unless a ruler, scale bar or stated magnification is in the frame, and it ignores photographs of documents, reports and screens. Voice recordings are transcribed by a speech-to-text service and the resulting text is read like any other document, so read the transcript and correct anything the recogniser mishears. There is no optical character recognition, so a report that exists only as a scan adds nothing. Everything the app drafts is data until you validate it: on Standard and Expert each extracted item is held for your review and only counts once you approve it; on Basic there is no review step, so drafted text is used directly and observations read from photographs do not count at all. An image or recording that cannot be read simply contributes nothing.