Home / Failure Investigation Assistant / Plans and limits
Failure Investigation Assistant pricing and limits
Four plans with published investigation, upload, AI, report and export terms. There is no free trial and paid subscriptions do not renew automatically.
Plans
Basic, Standard and Expert use the same FI engine. Expert additionally includes integrated RCA tools. Allowances, accepted file formats, report content and export options differ by tier.
Basic
Free
6 investigations per 12 months
- FI engine
- 1 file per investigation
- PDF, JPG, PNG and audio uploads
- 3 AI clarification rounds
- Simplified report, online only
Standard
USD 99
per named user per 12 months · 12 investigations
- FI engine
- 5 files per investigation
- Adds text, Markdown, CSV, Word, Excel, PowerPoint, TIFF and HEIC uploads
- 10 AI clarification rounds
- Full FI report without RCA
- PDF and secure case-package export
Expert
USD 299
per named user per 12 months · 36 investigations
- FI engine
- Integrated RCA tools
- 15 files per investigation
- Adds email (.eml) uploads
- 25 AI clarification rounds
- Full FI report with RCA
- PDF and secure case-package export
Custom
Tailored quotation
Contact MTIS · no published price
- Investigation allowance agreed case by case
- File and usage limits agreed case by case
- Commercial terms set out in the quotation
No free trial. No automatic renewal. Payment is confirmed manually by MTIS staff at launch. A Standard or Expert term begins only when payment is confirmed and the account is activated—not when payment is submitted or an order is placed.
Full plan comparison
The limits below apply to each investigation unless the row states an annual allowance.
| Attribute | Basic | Standard | Expert |
|---|---|---|---|
| Price | Free | USD 99 per named user per 12 months | USD 299 per named user per 12 months |
| Investigation allowance | 6 per 12 months | 12 per 12 months | 36 per 12 months |
| FI engine | FI engine | FI engine | FI engine plus integrated RCA tools |
| Integrated RCA | No | No | Yes |
| Maximum files per investigation | 1 | 5 | 15 |
| Maximum file size | 10 MB per file | 25 MB per file | 25 MB per file |
| Maximum total upload size | 30 MB | 150 MB | 300 MB |
| Accepted file types | PDF, JPG/JPEG, PNG and audio (MP3, WAV, M4A, WEBM) | Basic types plus TXT, MD, CSV, DOCX, XLSX, PPTX, TIFF/TIF and HEIC/HEIF | Standard types plus EML |
| What the AI reads for evidence | Text from PDF; transcripts of your voice recordings. Photographs are read, but on Basic their observations are not used in the assessment | Adds text from TXT, MD, CSV, DOCX, XLSX and PPTX; photographs in TIFF, HEIC and HEIF; photograph observations count once you approve them | Adds text from EML |
| AI clarification rounds | 3 | 10 | 25 |
| Document page limit | 10 PDF pages | 50 pages | 150 pages |
| Photographs | Up to 5 photographs | Up to 20 photographs | Up to 50 photographs |
| Report content | Simplified report | Full FI report without RCA | Full FI report with RCA |
| Report viewing and export | Online viewing only; no PDF or secure case-package download | Online viewing, PDF export and secure case-package export | Online viewing, PDF export and secure case-package export |
Custom: contact MTIS for a tailored quotation. The investigation allowance and file limits are agreed case by case in the quotation.
Excluded on every tier: macro-enabled Office files (.docm, .xlsm and similar), rich-text files (.rtf), Outlook message files (.msg), archives, executables, scripts and video. Outlook users should use Save as → .eml rather than dragging a message straight in. Every upload is checked against the file’s actual content signature as well as its extension, and a file whose contents do not match its stated type is rejected.
What the AI actually reads. Evidence comes from the text in your documents: PDF on every tier, and plain-text, Markdown, CSV, Word, Excel, PowerPoint and email files where your tier accepts them. Photographs are read by a separate image step that records short, hedged descriptions of what is visible — features on a fracture surface, visible corrosion product, the condition of a component. That step is deliberately narrow: it is not permitted to name a failure mode or a cause, it cannot state an absolute size unless a ruler, scale bar or stated magnification appears in the picture, and it ignores photographs of documents, reports and screens. Voice recordings are transcribed by a speech-to-text service, and the resulting words are read like any other document — check the transcript, because speech recognition mishears technical vocabulary. There is no optical character recognition, so a report that exists only as a scan adds nothing to the assessment. Everything the app drafts is data until you validate it. On Standard and Expert each extracted item is held for your review and becomes evidence only once you approve it; Basic has no review step, so drafted text is used directly, up to a fixed cap, and observations read from photographs are excluded from the assessment. An image or recording that cannot be read contributes nothing. Write down anything you need the app to take into account.
Every app-generated report and final-results screen states:
“AI-generated — not professionally reviewed by MTIS.”
Subscription, licensing and renewal
- Unused investigation, upload and AI allowances expire and do not roll over.
- Standard and Expert subscriptions are personal to one named user. Password and account sharing are prohibited.
- Companies may purchase multiple named-user subscriptions under one organisation account. Broader shared-access arrangements are handled case by case through direct contact with MTIS.
- Standard and Expert subscription fees are non-refundable after activation unless MTIS agrees otherwise. This does not affect statutory rights that cannot lawfully be excluded.
- Subscriptions do not renew automatically. Renewal takes effect only after a new payment is confirmed by MTIS.
- Standard and Expert renewal reminders are sent 30 days and 7 days before expiry.
Fair-use boundary
All plans are restricted to genuine, current failure investigations. Fictitious cases, research-paper examples, bulk company-history uploads, and deliberate API-token or clarification-round consumption are prohibited. Users are warned at 80% of allowance; AI access is paused at 100% or on an abuse trigger, pending review.
Before choosing a plan
Need help choosing?
Contact MTIS about Standard, Expert, multiple named-user subscriptions or a tailored Custom quotation.